A H

About

A graduate of business school /English department, Former experience in customer support and operations /logistics for more than 3 years, Dynamic, Details/results oriented and hard worker

Experience

Tiffany Cargo Systems

Oct 2021 – Present

Cairo

Sea Export Executive

maintaining communication with shipper, consignee, carrier and overseas agents throughout the process and choosing proper routing appropriate to the customer's needs, Maintain SOP (standard operating procedures) and customer profiles including key contacts, special requirements, contract rates and preferred routings/services/carriers, Participate in quotes for overseas agents as requested, Immediately report problems, operation disputes or discrepancies to supervisor, Meeting client requirements in terms of data input, and general customer service inquiries related to tracking & tracing.

Mrsool

Jan 2020 – Present

Cairo

Operations specialist

Tracking down the couriers's route, Detecting any Fraud orders, Dealing with the customers'/Couriers' complaints and Reimbursing both couriers /customers for any mistakes

Beauteksa

Aug 2021 – Oct 2021

Cairo

Operations Specialist

Working on developing the application's content, Entering the partners' data and the available services.

Smartmart

Jan 2018 – May 2019

Cairo

Customer service representative

Handling customer requests, Solving any problems, Responding to requests

Education

Assiut University

Sep 2008 – Jul 2015

Bachelor's degree , Commerce

Skills

Languages