More than 10 years of proven superior performance at individual, team, and organizational levels. Multitasks
and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical
office background and team-building skills to a deadline-driven environment.
Experience
NM Aesthetics Wellness
Jul 2024 – Present
Arlington, VA
Remote Patient Coordinator
Handled confidential patient information professionally, adhering to HIPAA regulations at all times.
● Answered phone calls and messages for 7-physician Medical Spa facility, scheduling appointments, and
handling patient inquiries. Used Aesthetic Records, Inspire, and Google Calendar to schedule patients.
● Reduced no-show rates by implementing reminder calls and text messages for upcoming
appointments.
● Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or
changes.
● Organizedwaiting lists for high-demand services, ensuring timely access for priority cases or
cancellations.
● Collaborated closely with billing departments to resolve discrepancies or issues related to patient
accounts, reducing payment delays.
● Maintained up-to-date knowledge of medical terminology and clinic protocols to provide accurate
information and assistance to patients.
Investable Properties
Jan 2022 – Present
Harvest, AL
Remote Office Administrator
Liaison between contractors and owner to ensure deadlines are met
● Enhanced office efficiency by streamlining administrative processes and implementing organizational
systems.
● Ensured accurate record-keeping with diligent data entry and database management for vital company
information.
Dr. Ly Acupuncture And Chinese Medicine
Nov 2022 – Jul 2024
Huntsville, AL
Medical Administrative Assistant
Manages incoming phone calls, schedules appointments, and handles patient inquiries efficiently for a
3-physician Acupuncture medical facility.
● Develop strong rapport with patients through active listening and empathetic communication, fostering
trust and encouraging ongoing engagement with healthcare services.
● Handled sensitive situations with empathy when dealing with distressed patients or those facing
serious health challenges.
● Enhances patient satisfaction by addressing inquiries and resolving issues related to medical
appointments, billing, and insurance.
● Calculated correct order totals, updated accounts, and maintained detailed records for inventory
management.