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Paige Jordan

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Intro
Waldorf, United States
Remote Patient Coordinator at NM Aesthetics Wellness
Remote Office Administrator at Investable Properties
Studied Family and Consumer Sciences at Alabama A&M University
Joined January 25, 2025

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About
More than 10 years of proven superior performance at individual, team, and organizational levels. Multitasks and prioritizes workloads with little or no supervision. Detail-oriented professional looking to bring medical office background and team-building skills to a deadline-driven environment.
Experience
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NM Aesthetics Wellness
Jul 2024 – Present
Arlington, VA
Remote Patient Coordinator
Handled confidential patient information professionally, adhering to HIPAA regulations at all times. ● Answered phone calls and messages for 7-physician Medical Spa facility, scheduling appointments, and handling patient inquiries. Used Aesthetic Records, Inspire, and Google Calendar to schedule patients. ● Reduced no-show rates by implementing reminder calls and text messages for upcoming appointments. ● Achieved higher patient satisfaction ratings through consistent follow-up on appointment concerns or changes. ● Organizedwaiting lists for high-demand services, ensuring timely access for priority cases or cancellations. ● Collaborated closely with billing departments to resolve discrepancies or issues related to patient accounts, reducing payment delays. ● Maintained up-to-date knowledge of medical terminology and clinic protocols to provide accurate information and assistance to patients.
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Investable Properties
Jan 2022 – Present
Harvest, AL
Remote Office Administrator
Liaison between contractors and owner to ensure deadlines are met ● Enhanced office efficiency by streamlining administrative processes and implementing organizational systems. ● Ensured accurate record-keeping with diligent data entry and database management for vital company information.
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Dr. Ly Acupuncture And Chinese Medicine
Nov 2022 – Jul 2024
Huntsville, AL
Medical Administrative Assistant
Manages incoming phone calls, schedules appointments, and handles patient inquiries efficiently for a 3-physician Acupuncture medical facility. ● Develop strong rapport with patients through active listening and empathetic communication, fostering trust and encouraging ongoing engagement with healthcare services. ● Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges. ● Enhances patient satisfaction by addressing inquiries and resolving issues related to medical appointments, billing, and insurance. ● Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
Education
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Alabama A&M University
Bachelor of Science, Family and Consumer Sciences