Technical support with 6 years of experiance, customer service associate
Experience
Emirates NBD Group
Oct 2017 – Present
Dubai
Implementation officer
Assisting SME Corporate customers over the phone and person for activation of SmartBusiness
Proactively following up with the customer
Assisting corporate clients to process salary wps, payment(DEWA, SALIK, Credit Cards, Utility) and Transfer (telegraphic transfer, own account and third party transfer)
Attending weekly and monthly meeting with team leader to update information and discuss any issue
Managing monthly and daily reports which are to be send to the HOD
On the job training to new staff members
Took part in UAT testing before migration of new system
Visiting corporate clients to provide training with reference bulk transaction
Assisting different department when required
Emirates NBD group
Feb 2015 – Oct 2017
Dubai
Call center agent
Handle transactions and answer customer's inquiries.
Decipher customer needs and offer the best solutions based on proper company policies.
Help desk and Escalation.
Refer customers to people who specialize with the type of problem or query they present
Complete complex money-related
transactions.
Offer upgrades and new banking services or products.
Effectively communicate ideas, suggestions and answers.
Empowerment Process.