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Abass Khalil

Senior Technical supprt

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Intro
Ajman, United Arab Emirates
Implementation officer at Emirates NBD Group
Studied Business and commerce at Juba University
Banking
Joined June 10, 2023

Skills

Languages

English
-
Fluent
Arabic
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Fluent
About
Technical support with 6 years of experiance, customer service associate
Experience
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Emirates NBD Group
Oct 2017 – Present
Dubai
Implementation officer
Assisting SME Corporate customers over the phone and person for activation of SmartBusiness Proactively following up with the customer Assisting corporate clients to process salary wps, payment(DEWA, SALIK, Credit Cards, Utility) and Transfer (telegraphic transfer, own account and third party transfer) Attending weekly and monthly meeting with team leader to update information and discuss any issue Managing monthly and daily reports which are to be send to the HOD On the job training to new staff members Took part in UAT testing before migration of new system Visiting corporate clients to provide training with reference bulk transaction Assisting different department when required
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Emirates NBD group
Feb 2015 – Oct 2017
Dubai
Call center agent
Handle transactions and answer customer's inquiries. Decipher customer needs and offer the best solutions based on proper company policies. Help desk and Escalation. Refer customers to people who specialize with the type of problem or query they present Complete complex money-related transactions. Offer upgrades and new banking services or products. Effectively communicate ideas, suggestions and answers. Empowerment Process.
Education
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Juba University
Mar 2004 – Feb 2010
Bachelor degree, Business and commerce