I'm Abdelrahman Ali, and I'm a customer service representative. I make it my mission to address and solve customer questions efficiently, I use my positive attitude and tireless energy to encourage others to work hard and succeed.
Experience
Mando School
Nov 2023 – Present
Remote
Virtual Assistant - Freelancing Project
⦁ Assist in email marketing campaigns.
⦁ Respond promptly to customer inquiries.
⦁ Acknowledge and resolve customer complaints.
⦁ Communicate with customers through email.
⦁ Keep a record of customer interaction, transaction, comment, and complaint.
⦁ Inform customers about deal and promotion.
https://wisdek.com/
Oct 2022 – Apr 2023
cairo
telemarketing representative
⦁ Maintained detailed records of interactions to facilitate future follow-up.
⦁ Leveraged persuasion techniques, product knowledge, and pre-written scripts to overcome objections.
⦁ Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts.
⦁ Contacted potential customers by telephone to sell products, services, or schedule appointments.
⦁ Opened and updated customer accounts with personal information, payment methods, and order details.
⦁ Persuaded potential customers to purchase [Product or Service] with prepared sales talks.
⦁ Moved customers swiftly through the sales process by scheduling appointments for presentations and personal
meetings.
⦁ Improved sales strategies based on data from client and market surveys.
https://rayacx.com/
Jan 2022 – May 2022
cairo
customer service representative
⦁ Maintained strong pipeline of incoming leads with networking, cold calling, and referrals.
⦁ Kept clients informed and uncovered new sales opportunities with regular follow-up calls.
⦁ Identified optimal products for each client and presented solutions.
⦁ Cultivated strong client base and built win-win relationships to exceed sales targets.
⦁ Took ownership over customer concerns, following issues through to resolution.
⦁ Met and exceeded assigned goals established by management.
⦁ Displayed positive, professional, and empathetic tone to deliver consistently superior service.