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Abdelrahman Ali

customer service representative

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Intro
Giza, Egypt
Virtual Assistant - Freelancing Project at Mando School
Studied law at Helwan university
Joined October 21, 2023

Skills

Languages

English
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Fluent
Arabic
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Native or Bilingual
Japanese
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Basic
About
I'm Abdelrahman Ali, and I'm a customer service representative. I make it my mission to address and solve customer questions efficiently, I use my positive attitude and tireless energy to encourage others to work hard and succeed.
Experience
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Mando School
Nov 2023 – Present
Remote
Virtual Assistant - Freelancing Project
⦁ Assist in email marketing campaigns. ⦁ Respond promptly to customer inquiries. ⦁ Acknowledge and resolve customer complaints. ⦁ Communicate with customers through email. ⦁ Keep a record of customer interaction, transaction, comment, and complaint. ⦁ Inform customers about deal and promotion.
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https://wisdek.com/
Oct 2022 – Apr 2023
cairo
telemarketing representative
⦁ Maintained detailed records of interactions to facilitate future follow-up. ⦁ Leveraged persuasion techniques, product knowledge, and pre-written scripts to overcome objections. ⦁ Answered phone calls quickly and efficiently to exceed target goals for customer phone contacts. ⦁ Contacted potential customers by telephone to sell products, services, or schedule appointments. ⦁ Opened and updated customer accounts with personal information, payment methods, and order details. ⦁ Persuaded potential customers to purchase [Product or Service] with prepared sales talks. ⦁ Moved customers swiftly through the sales process by scheduling appointments for presentations and personal meetings. ⦁ Improved sales strategies based on data from client and market surveys.
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https://rayacx.com/
Jan 2022 – May 2022
cairo
customer service representative
⦁ Maintained strong pipeline of incoming leads with networking, cold calling, and referrals. ⦁ Kept clients informed and uncovered new sales opportunities with regular follow-up calls. ⦁ Identified optimal products for each client and presented solutions. ⦁ Cultivated strong client base and built win-win relationships to exceed sales targets. ⦁ Took ownership over customer concerns, following issues through to resolution. ⦁ Met and exceeded assigned goals established by management. ⦁ Displayed positive, professional, and empathetic tone to deliver consistently superior service.
Education
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Helwan university
Oct 2021 – Aug 2023
bachelor's degree, law