ahmad hessen

About

E-commerce operations, project management, and digital marketing professional with a track record of growth. conversion optimization, manage site enhancements, and drive growth. Analytical and creative thinker that thrives in both traditional and digital storefronts.

Experience

Expandcart

Mar 2020 – Present

ECommerce operation manager

Receive request for the customers enrolled for the online store manager service, collect data from account managers and LMS about subscription details, service needed Conduct call meeting with customer, take a brief about project ideas, target customer, market, potential customers, areas to target, products, categories Arrange store, dashboard and add products in store maximum 50 products, if more needed contact with MS team to assign specialized teams Set up payment services, drop shipping if requested, shipping services, communicate and arrange services needed with company providers Arrange with account managers and marketing team for marketing consultancy and marketing service needed Manage store daily operations, dashboard, follow up with customer orders, check and reply on store email, follow-up with order delivery, check available products in case of drop shipping, ensure smooth operation within the store, report if bugs occurred and raise to account managers

shopify

Jun 2016 – Present

ECommerce specialist

- Manage design layout the E commerce website in terms of; marketing, promotional calendar, software updates and newsletters. - Request from Retail department promotional adds to be posted on the E-commerce website. - add and Edit,update and publish the new arrival products and promotions. - Coordinate with the SEO on choosing the most optimal search key words to reach the right target audience. - Analyze the website’s data including the bounce rate, session duration, and exit rate, …. etc. - Submit a biweekly report to the digital section. - Coordinate with Sales and logistics to ensure customer orders are delivered on time and in full. - Analyze reports related to online sales through all channel.

Freelance Agency Network

Jan 2015 – Present

Digital Marketing Specialist

Education

Alexandria university

Aug 2007 – May 2012

good , bossiness administration

Skills

Languages