Result-oriented individual with knowledge and skills in data entry, administrative support, customer service, and business management. Able to handle a wide range of administrative, technical, and executive support tasks. Excel at resolving employer challenges with innovative solutions, systems and process improvements that increase efficiency, customer satisfaction and the bottom line. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. Consistently achieve record-high customer satisfaction rankings, improvements to the bottom line, and turnaround of underperforming operations.
Experience
KEDCO Kano Electricity Distribution Company
Jan 2019 – Jan 2020
Kano
Customer care officer
Acted as a liaison between the electricity company and clients, ensuring policies, procedures, code of conduct, and regulatory guidelines were strictly complied with.
