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Ahmed Samir

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Intro
Cairo, Egypt
International account advisor at Vodafone UK ltd
Joined June 7, 2023

Skills

About
As an experienced professional, I have gained valuable skills and knowledge in a variety of roles, including as an article writer and customer service representative. In my role as an article writer on Upwork, I developed strong research skills and the ability to create engaging, informative content that speaks to specific audiences. I also honed my communication and client management skills, learning how to manage expectations, respond to feedback, and deliver high-quality work on time and within budget. In my role as a customer service representative for companies such as Concentrix and _VOIS, I have gained valuable experience in managing customer inquiries and complaints. I have developed strong problem-solving and communication skills, and I understand the importance of maintaining a professional demeanor even in challenging situations. Whether working with clients in the technology or telecommunications industries, I have consistently demonstrated my ability to provide outstanding service and support. Overall, my diverse experience has equipped me with a range of skills that make me a valuable asset to any team. I am passionate about delivering exceptional results and am always seeking to develop my skills and knowledge to stay ahead of the curve.
Experience
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Vodafone UK ltd
Jan 2023 – Present
Egypt
International account advisor
As a customer service representative at _VOIS (Vodafone Intelligent solutions), I have gained valuable experience working with our client, ASDA Mobile. My role is crucial as our client is highly attentive to detail, which means that I must always be on top of my game. Despite being new to the system when I first started working, my previous experiences prepared me well for this role. I was able to quickly adapt to the new platform and confidently handle customer inquiries and complaints. I take pride in my ability to remain calm and professional even in high-pressure situations. Working at _VOIS has allowed me to develop strong communication and problem-solving skills. I have learned how to listen actively, manage customer expectations, and provide effective solutions to a wide range of issues. I am constantly seeking to improve my skills and knowledge, and I am always willing to go the extra mile to ensure that our customers are satisfied with the service they receive. Overall, my experience as a customer service representative at _VOIS has been positive and fulfilling. I am grateful for the opportunity to work with such a great team and to serve our valued client, ASDA Mobile.