As an experienced professional, I have gained valuable skills and knowledge in a variety
of roles, including as an article writer and customer service representative. In my role as
an article writer on Upwork, I developed strong research skills and the ability to create
engaging, informative content that speaks to specific audiences. I also honed my
communication and client management skills, learning how to manage expectations,
respond to feedback, and deliver high-quality work on time and within budget. In my
role as a customer service representative for companies such as Concentrix and _VOIS, I
have gained valuable experience in managing customer inquiries and complaints. I
have developed strong problem-solving and communication skills, and I understand the
importance of maintaining a professional demeanor even in challenging situations.
Whether working with clients in the technology or telecommunications industries, I have
consistently demonstrated my ability to provide outstanding service and support. Overall,
my diverse experience has equipped me with a range of skills that make me a valuable
asset to any team. I am passionate about delivering exceptional results and am always
seeking to develop my skills and knowledge to stay ahead of the curve.
Experience
Vodafone UK ltd
Jan 2023 – Present
Egypt
International account advisor
As a customer service representative at _VOIS (Vodafone Intelligent solutions), I have gained valuable experience
working with our client, ASDA Mobile. My role is crucial as our client is highly attentive to
detail, which means that I must always be on top of my game. Despite being new to the
system when I first started working, my previous experiences prepared me well for this
role. I was able to quickly adapt to the new platform and confidently handle customer
inquiries and complaints. I take pride in my ability to remain calm and professional even
in high-pressure situations. Working at _VOIS has allowed me to develop strong
communication and problem-solving skills. I have learned how to listen actively, manage
customer expectations, and provide effective solutions to a wide range of issues. I am
constantly seeking to improve my skills and knowledge, and I am always willing to go the
extra mile to ensure that our customers are satisfied with the service they receive.
Overall, my experience as a customer service representative at _VOIS has been positive
and fulfilling. I am grateful for the opportunity to work with such a great team and to
serve our valued client, ASDA Mobile.