I am 25 years of age and have been an entrepreneur and a Customer Service freelancer for the past 3 years. In this industry, your passion to help others will be a huge factor in your success! You can be the most knowledgeable when it comes to general company information, but the ability to sustain clients goes way beyond that.
Being in this industry you have to be able to listen, comprehend and resolve! I believe that is done best by leading by putting yourself in the customer's shoes. Every individual is different, thus responses require friendliness but also professionalism at its best. Every person responds differently and it takes quick analysis as you go along to help resolve issues.
I've been blessed pre- pandemic to have worked with clients in person. During the pandemic I've been blessed to work via Upwork with multiple companies, learning many different communication platforms. My demand for excellence and innate ability to adapt to each customer allowed me to have left a great impact.
My entire life has been devoted to loving God, myself, my family and impacting the lives of everyone I encounter.
