I'm a customer service specialist who has experience in data entry. I type at a rate of about 85 words per minute and can stay on task for long periods. I enjoy solving problems and have excellent communication skills, both verbal and written.
Experience
Speedy Spots
Jun 2011 – Present
Chelsea, MI
Customer Service Representative
Built a strong reputation for successful problem-solving and customer experiences by phone and email. Relied upon for guiding customers through use of our services. Recognized for mentoring teammates and the go-to guy for training on new software. Expert in the following areas:
• Conflict Resolution and Escalation
• Written Communication
• Help Desk Problem-solving
• Team Building and Camaraderie
• Call Center Software and Microsoft Suite
• Happy Customers
Additional responsibilities include maintaining deadlines, communicating with both clients and voice talent to provide seamless outcomes, and maintaining client account histories.
