Alexa Gretsch Apostol, Senior Customer Service Professional - Virtual Assistant - Social Media Manager - Client Analyst -

About

I have an impressive and diverse background in customer service and client relations, which clearly reflects my strong commitment to delivering exceptional customer experiences. My experience spans various roles, from customer service to social media analysis and lead generation, demonstrating my adaptability and versatility. My focus on resolving customer complaints, providing solutions, and going the extra mile to engage with customers underscores my dedication to customer satisfaction. My ability to handle client interactions and build relationships is a valuable asset in any customer-centric role. My desire to learn and grow, both in terms of industry knowledge and technical skills, is commendable. It shows my commitment to personal and professional development, which is crucial in today's dynamic business environment. My experience also highlights my skills in communication, problem-solving, and attention to detail, all of which are essential for acquiring new clients and maintaining strong customer relationships. My willingness to work in various environments, including startups and established companies, demonstrates my adaptability and ability to thrive in different settings. Overall, my work history reflects a strong work ethic and a genuine passion for providing top-notch customer service, making me a valuable asset to any company focused on customer satisfaction and growth.

Experience

PartnerHero

Jun 2023 – Aug 2023

Customer Service Professional

Customer Experience, Customer Support, Trust & Safety, Outsourcing, Startups, Technology, Software Development, and Operations. Tools used: Zendesk, Slack, GSuite, Zoom, Microsoft Office,

Manulife Philippines

Dec 2022 – May 2023

Customer Service Professional II

Handle customer complaints regarding their claims, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.

Gentask Business Support Services

Mar 2022 – Mar 2023

Social Media Manager

Continually assesses client's brand-owned data, campaign and content performance, and social listening data, and translates it all into actionable business recommendations which include: Comfort with social media analytics tools to report on critical KPIs

Brain DoJo Online Tutorials

Jun 2022 – Feb 2023

Client Support

Handles the concerns of the people who buy their company's products or services. Works to rectify issues experienced by individual customers, as well as aim to improve the organization's overall customer satisfaction ratings. Assisted with the sales side of the business by providing tuition/tutorial rates and assisting with student enrollment. Providing succinct replies to users with correct references on social media. Interact through quote retweets, GIFs, and other reactions.

SYKES Enterprises

Oct 2022 – Dec 2022

Lead Generation Specialist/Sales Associate

Collects and evaluates potential sales opportunities and works for companies who focus on selling their products or services to other businesses.

TaskUs

Dec 2021 – Aug 2022

Social Media Client Analyst/Social Media Content Moderator

Interact with clients to analyze, evaluate and resolve issues. Analyze and resolve problems working in association with the concerned company department. Develop relations with Clients and provide required information. Responsible for user-generated content submitted to an online platform. Ensure that items are placed in the right category, are free from scams, don't include any illegal items, and much more.

Everise

May 2020 – Jul 2020

Customer Service Representative - Seasonal Account

Responsible for managing various customer issues depending on account assignment; transactions can be related to billing and collections support, client inquiries, product support, or inbound sales.

Full Potential Solutions

Mar 2020 – Apr 2020

Pre-qualification Specialist - Project Based Account

Handle outbound and/or inbound customer prequalification call opportunities in accordance with standard procedures on every call. Using client-provided customer lists and call guides, initiate customer contact in accordance with the requirements.

TELEPERFORMANCE

Oct 2017 – Oct 2018

Customer Service Associate

Manages customer concerns with the objective of maintaining positive customer relationships with an organization and interacts directly with customers to listen to concerns, resolve problems, and recommend products and services according to the needs of each individual.

Education

Villagers Montessori College

Aug 2020 – Aug 2023

College Undergraduate, Bachelor of Secondary Education Major in English

Alexa Gretsch Apostol

Senior Customer Service Professional - Virtual Assistant - Social Media Manager - Client Analyst -

Skills