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Alexander Meacham

IT Service Engineer / Intelligence Analyst

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Intro
Boise, United States
Intelligence Analyst at Idaho Army National Guard
Information Technology & Services
Joined May 12, 2024

Skills

About
Experienced professional with a background in IT services, customer service, and manufacturing. As a former McDonald's Crew Trainer, I developed strong leadership skills and a dedication to delivering exceptional customer experiences. In my role assembling electronics for military training devices, I gained valuable experience ensuring the quality and reliability of crucial components. With a passion for technology and a commitment to excellence, I am adept at working in dynamic team environments to deliver results. I am eager to leverage my diverse skill set and contribute to innovative IT solutions that drive success and efficiency.
Experience
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Idaho Army National Guard
Jun 2020 – Present
Idaho
Intelligence Analyst
Gather, analyze, and disseminate critical information for military operations. Assess enemy capabilities, provide actionable insights to commanders, and contribute to intelligence reports and briefings. Stay updated on emerging threats through training and collaboration. Thrive in a fast-paced military intelligence environment with a focus on excellence and attention to detail.
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Allied Business Solutions
Jan 2023 – Apr 2024
Boise, Idaho
IT Dispatcher / Tier 1 Technician
Provided frontline support for seamless technical assistance and implementation. Triaged incoming requests, troubleshooted issues, and ensured efficient resolution. Proficient in deploying and implementing IT solutions. Foster positive client relationships through clear communication. Contribute to knowledge-sharing culture and stay updated on IT trends. Thrive in a dynamic environment with a customer-centric approach.
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McDonald's
Apr 2020 – Jul 2022
Meridian, Idaho
Crew Trainer
My role is crucial in shaping our team and ensuring top-notch customer experiences. I lead by example, coaching new hires on company procedures, food preparation, and safety protocols to uphold quality and efficiency standards. I maintain a positive attitude and communicate effectively with team members, fostering a collaborative work environment. Additionally, I provide ongoing training and support to enhance team performance and contribute to the success of the restaurant. With a focus on teamwork and development, I nurture talent and uphold McDonald's standards of excellence.
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NetOpsCo
Jan 2020 – Mar 2020
Meridian, Idaho
Network Technician
Installed, configured, and maintained network infrastructure for seamless connectivity, catering to diverse clienteles in multifamily residences and hospitality settings. Promptly troubleshoot and resolve issues to minimize downtime. Collaborate with property management to implement scalable solutions. Prioritize customer satisfaction and seamless operations.
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WMDTech
Oct 2019 – Jan 2020
Boise, Idaho
Production Technician
I contributed to the production of training devices. My responsibilities included assembling and testing electronic components to ensure they met military standards for reliability. Working alongside a dedicated team, I played a part in delivering solutions that facilitated realistic training scenarios for our armed forces. This experience provided me with a valuable opportunity to contribute to the defense sector and national security.
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