ALEXANDER OLILO, Sales Associate

ANGAZA ELIMU

Jan 2024 – Present

KAKAMEGA, KENYA

CUSTOMER SUCCESS ASSOCIATE

• Aggressive selling and marketing of company products to ensure the attainment of set targets (WhatsApp AI chat bolt, Kalamu eLearning. • Training and Onboarding of new clients. • Maintaining positive business relationships to ensure future sales • Analyze the market's potential, track sales, and status reports • Supply management with reports on customer needs, problems, interests, competitive activities, and potential for new products and services. • Be updated with the best practices and promotional trends • Relationship Management with existing clients. • Ensure that all clients are given the best services at any given time. • Resolving customer complaints on time and providing after-sales services to all clients.

ZERAKI (LITEMORE LIMITED)

Apr 2022 – Dec 2023

KAKAMEGA, KENYA

RELATIONSHIP MANAGER

• Establish and maintain relationship with the partners. • Onboarding of new clients. • Revenue collection for the Client schools. • Training of admins and system users on the system functionalities. • Serve as the link between the schools and the company on matters of education technology in exam analysis, finance integration, e-learning and timetabling modules.

EQUITY BANK KENYA

Nov 2017 – Mar 2021

NAIROBI, KENYA

RELATIONSHIP OFFICER

• Cash Services and Clearing; Crediting and Debiting of Accounts as per the customer’s request, maintaining and balancing of books of accounts using the system, processing of cash services using western union and money gram system, processing of forex transactions, M-PESA transactions, Clearing of inward and outward cheques, processing of RTGS, Swift and Internal transfers. • Customer Service; listening and solving of customer disputes, advising customers accordingly as per the Bank’s products, ensuring that Customer satisfaction is upheld as per the Bank’s policy, championing e- learning studies on Bank’s products. • Accounts Opening; opening of accounts i.e. junior, students, savings, group, church, foundations and NGOs, CDF accounts and Institution accounts, Verification of Accounts, Biometrics, Signature verification, Equitel and Cards verification, application and issuing of Cheque books, Activation and verification of dormant accounts, transfer of accounts and scheme codes. • Banc Assurance Officer charged with the responsibility of marketing Equity Insurance Agency products that include, Property Insurance, WIBA, Medical covers, Motor vehicle Insurance. • Cross selling of multiple products to supreme clients including Eazzy net, EazzyBiz, Eazzy App, Equitel and Premium payment cards.

ALEXANDER OLILO

Sales Associate

Skills

Languages