school Studied Mathematics, Spanish, English Literature, Human and Social Biology, Social Studies, Religious Studies, Agriculture Science, English Studies at St Hildas Diocesan High
I am a Customer service Specialist with over 5 years of experience. I have worked as a technical Support Representative , Sales and an Integrated Specialist who worked in various departments such as customer loyalty and customer retention. I have assisted customers through various mediums such as chat, email, Skype and Phone.
I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative.
Experience
Itelbpo Sulotions
May 2020 – Oct 2022
Montego Bay Jamaica
Technical Support Representative
Inbound and Outbound Calls. .
Respond to Inquiries regarding products and services.
Troubleshoot Customers Equipment remotely ( Cable box, Internet Modem & Home-phone ).
Dispatch Technicians to customers home.
Assist Customers with billing Inquiries.
Provision customers Equipment so they can access services
Sutherland
May 2019 – Nov 2019
Mandeville, Manchester Jamaica
Customer Care Consultant, Sales Specialist, Customer Loyalty.
Inbound and Outbound calls.
Respond to general questions regarding products and services.
Assist Customers with inquiries about their monthly bills.
Make payment arrangements, collect bill payments.
Basic Troubleshooting with customers who had difficulties with products and services.
Sell/make products appealing to both current and new customers.
Save Customers who wanted to cancel services.
VIP Attractions
Nov 2016 – Nov 2018
Kingston and Montego Bay Jamaica
Customer Care Executive
Process emails from both local and international customers and various distributors.
Respond to inquiries about products and services via Emails and other mediums.
Assist customers via telephone, Skype(calls), emails and chat.
Up-sell new customers to the products and services.
Process Payment. . Create Reservations.
Check of Schedules to ensure bookings were entered correctly.
Balance Prepaid Reports.
(At the Airport branch)
Provide guests with a warm welcome.
Check immigration forms to ensure visitors completed them correctly.
Provide fast track services through Customs and Immigration.
Assist other departments such as: sales, departure and arrival lounges.
Education
St Hildas Diocesan High
Sep 2010 – Jun 2015
High School Diploma, Mathematics, Spanish, English Literature, Human and Social Biology, Social Studies, Religious Studies, Agriculture Science, English Studies