Ana GH, Events / Hospitality / Tourism/ Sustainability

About

Master in Sustainable Tourism and bachelor in Tourism Management, customer service oriented with 11 years of experience in companies of the airline, hospitality, sport events and education industry. Motivated worker with strong organizational and prioritization abilities. Advanced English and Intermediate German.

Experience

ENAP- SERVIR (Escuela Nacional de Administración Pública)

Mar 2021 – Present

Lima - Peru

E-Learning Academic Assistant

• Provide technical support to the students (255 people per group) for the proper online course start. • Give personalized online consultancies through Zoom or Google Meet to answer the students’ doubts regarding the correct course and management of the virtual classroom. • Monitor the students with their online course progress. • Support the effective development of the conferences scheduled by ENAP.

Lima 2019 - Panamerican and Parapanamerican Games

Apr 2019 – Sep 2019

Lima - Peru

Venue Protocol Manager

• Was in charge of protocol matters in the competition venues assigned: Aquatics Center and “Parque Kennedy” (Marathon) • Managed all the areas dedicated to Games Family members (drop-off points, lounge, and tribunes) and provisioned various services including meet and greet and hospitality. • Coordinated the victory ceremonies with the leader in charge. • Coordinated with other functional areas such as Catering, Logistics, Sports, Press before, during, and after the Games. • Ensured the accurate display of flags. • Trained and leaded a group of 25 volunteers that were assigned for the protocol team in the venue competition.

Casa Andina Hoteles

Sep 2013 – Feb 2018

Lima - Peru

Reservations executive

• Helped direct customers plan and book their reservations in the hotels. • Verified room availability for travel agencies for their individual/group reservations and entered them into the hotel system. • Was in charge of entering and following up on corporate reservations that required more than 10 rooms in all the hotels of the company. • Gave administrative support to the hotel's front desks. • Trained new employees in the reservations area.

AVIANCA

Oct 2010 – Apr 2013

Lima - Peru

Passenger Service Agent

• Provided information to the customer's airline. • Assisted with airport check-in by checking documentation, accepting luggage, and releasing boarding passes. Facilitated passengers boarding onto flights. • Handled complaints and participated in the resolution of different problems such as delays and flight cancellations.

Education

Ostelea

Oct 2019 – Jun 2020

Master in Sustainable Tourism Destinations and Regional Tourism Planning , Tourism

Universidad San Ignacio de Loyola

Mar 2006 – Dec 2009

Bachelor in Tourism Management , Tourism

Ana GH

Events / Hospitality / Tourism/ Sustainability

Skills

Languages