Ali Raza Butt

About

Hi, i am Ali Raza Butt from Lahore Pakistan. i expert in MS Excel. Since last 9 years associated with Data Management Work which relates to excel expertise, i can handle easily any project. "Your Satisfaction is My Success"

Experience

RMS Wizards Pvt Ltd.

Feb 2017 – Present

Lahore, Pakistan

Management Information System Executive

Currently, I am working on MIS Executive Position. Making daily performance report (brands, customer ages and brand ambassadors wise). Ensuring all manual working sheets add in software on exact time period. Sharing interval wise check-in / force check-in details with project managers of all regions. Updating teams on new inductions, separations and agent’s movement another team. Making next day working routes as per project manager requirement. Gage Monthly performance of agents according to their defined KPIs and make the salaries.

Abacus Consulting

Nov 2012 – Jan 2017

Lahore, Pakistan

Traffic Controller

Ensuring all manning & hourly requirement according to client requirement.Ensuring adherence monitoring, breaks distribution to call center agents, maintaining call center attendance and assigning alternate task to agents, maintaining STR (Shift Traffic Report) etc. Making seating plan of agents as per required seats. Updating team structure on new inductions, separations and agent’s movement another team or projects. Making sure that all reports send on exact time period. Ensuring compliance of seating plan on floor. Gage Monthly performance of agents according to their defined KPIs.

Abacus Consulting

Apr 2012 – Oct 2012

Lahore, Pakistan

Customer Service Representative

Taking inbound calls. Providing best possible solutions to customer’s complaints, Making sure that all customers related activities are being done within the bench-marked time. Always Achieved A+ and A Grade in MPRs During this tenure proved myself as the best resource for the organization and get numerous awards and achievements.

Education

Allama Iqbal Open University

Mar 2016 – Mar 2018

Bachelor of Arts - BA, General Studies

Skills

Languages