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Alisha Santiago

Forward-thinking Operations Specialist Bringing Nine Plus Years Of Expertise.

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Intro
Philadelphia, United States
Freeancer at Self-employed
Judge of Election | Poll Worker at Philadelphia County Board of Elections
Studied Business Administration at University of The People
Executive Office
Joined December 30, 2022

Skills

Languages

English
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Native or Bilingual
About
Forward-thinking Operations Specialist bringing nine plus years of expertise in Administrative, Data Entry, and Customer Support for the Construction, Top 10 U.S. Retail Bank, and the Top Mutual Insurance sector businesses. Cultivates rapport with individuals to optimize project goals and output, resolve complex problems, and deliver innovative improvement strategies. Proficient in Microsoft Word, Google, and Cloud Services.
Experience
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Self-employed
Aug 2021 – Present
United States
Freeancer
-Organized and implemented company policies, and record-keeping; operated alongside the CEO to maintain compliances -Correspondence in-person, by email, and by phone with fifty-plus clients -Supportive assistance; promoted contractors and property management over three months -Assisted in creating policies that increased productivity by 75% within the first three months -Collected, arranged, and inputted information into the database system -Developed and updated tracking spreadsheets for process monitoring and reporting
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Philadelphia County Board of Elections
Apr 2021 – Present
Philadelphia
Judge of Election | Poll Worker
-Robust familiarity with election procedures, regulations, codes, and constraints -Strong familiarity with election procedures, principles, codes, and regulations -Demonstrated commitment to upholding election integrity -Preserved a favorable relationship with voters, fellow poll workers, and other county staff -Maintained ballot secrecy and confidentiality. Checked elector identification and eligibility and marked elector numbers in the register -Managed data and correspondence to secure information across complex landscapes of organizational departments
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State Farm Insurance
Sep 2012 – Sep 2013
Pennsylvania
Marketing Coordinator | Receptionist
-Organized logistics for marketing and proposal strategy meetings -Created press releases and announcements, newsletter articles, and website copy -Developed fresh, crisp content to diversify current promotional options -Worked closely with product development teams to create and maintain marketing materials for sales presentations and client meetings -Maintained a complete database of files, contacts, and project materials -Worked with vendors to complete projects according to schedule and specifications -Assisted with the development of event strategies and tactical plans to promote the accomplishment of marketing goals.
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TD Bank
Mar 2008 – Oct 2012
Philadelphia
Head Teller
-Reduced error rate by 25% by increasing oversight/accountability. Improved productivity by 30% through process improvements. improved customer services index each quarter by 75% -Implemented sales incentives that grew revenue by 8% in 3 mo -Ensured open & close procedures, scheduling, and settlements accuracy rates -Mentored newly hired team members on appropriate responses to patron questions -Completed highly accurate, high-volume money counts via both manual and machine-driven approaches. Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services
Education
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University of The People
Nov 2020 – Dec 2022
Associates of Science, Business Administration