Alisson Castro

Customer service specialist

Message

Intro

Khmelnytskyi , Ukraine

Studied Computer Science at Área 1

Consumer Services

Joined October 3, 2022

Skills

Languages

Portuguese

Native or Bilingual

English

Native or Bilingual

Chinese

Intermediate

About

CSS-related positions have been my focus for the past five years, based on more than 13 years in China dealing with different types of people from different countries and different languages helping more than 20 startups and companies has given me the confidence and general technical knowledge in addition to my IT degree, as well as the emotional control to do my tasks stress-free and efficiently, being able to provide not only more logical and efficient customer support but also excellence in customer experience.

Experience

ExCentral

Jan 2021 – Jan 2022

Kiev

Account manager Financial Market Investment

Support and assistance for leads CRM System, MT4 - MT5 financial planning, undertaking research, investing, day-to-day buying and selling of assets, portfolio monitoring and more. First, analyse accordingly set reasonable financial

WinXBet

Jan 2021 – Jan 2022

Kiev

Custumer Technical Support / betting assistance

Support through web chat and calls with betting CRM system in addition to betting markets doubts and promotions.

Self-Employed

Jan 2007 – Jan 2020

China

CEO / SMM

13 years developing my startups in different segments and different countries: founding, among others, an entertainment company in China 2010 - 2016 for wholesale imports and exports 2016- 2020 , a Brazilian restaurant in Ukraine 2019 - 2021. Acting and improving different mindsets and visions about marketing, following the different creative evolutions and tools in social media management until the present day.

Education

Área 1

Jan 2001 – Jan 2005

Computer Science