I have solid experience in customer service; I reached a point where all the the scripts they called in a typical call center became a means of breathing to me whenever I do my work: opening, probing, assuring, researching, resolving, getting feedback, closing etc., and I love what I do.
Experience
Alorica
Mar 2017 – Jan 2021
Clark Angeles City Pampanga
CSR
Answered questions over the phone using company provided knowledge base, made account requested changes, technical support, emailed self help documents (related to product/service supported), escalated/de-escalated heated onset interactions and much more.
