Allen Pratama, Senior Contact Center Agent

About

hi, I'm Allen from Indonesia. I have 3 years experience in the field of Customer Service, Call Center & Customer Relations. I've solved thousand of customer's cases. I'm also a hardworker person and have high motivation to keep learning and growing whereveer i work.

Experience

PT. FYFE INDONESIA

Nov 2019 – Feb 2022

Tangerang, Indonesia

Customer Relationship Manager

Fyfe is a General Construction Contractor in Indonesia. It's spesialized in structural strengthening of building, jetty and bridge. My job is : - Approaching new prospect in all over Indonesia - Presenting & offering our products and services to our clients - Monitoring ongoing tenders in all over Indonesia - Handling questions and complaints from our clients by call - Making an offering letter and negotiate with the clients

PT. VISIONET DATA INTERNATIONAL

May 2019 – Dec 2021

Jakarta, Indonesia

Contact Center Agent

Visionet is the founder and developer of OVO Apps (One of the biggest Digital Wallet Apps in Indonesia). And my job is : - Handling all of the complaints and questions from customer - Solving the customers's case & questions - Escalating the case to another company division - Daily & Monthly Reporting

Education

SMA NEGERI 5 Tangerang

Jun 2016 – Jul 2019

Science

Allen Pratama

Senior Contact Center Agent

Skills

Languages