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Alliesha Cole

Quality Evaluator

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Intro
Kingston, Jamaica
Quality Evaluator at Concentrix B2B Sales Services
Studied at Jonathan Grant High Scool
Telecommunications
Joined November 10, 2023

Languages

English
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About
Hi! My name is Alliesha & I’m charismatic, vivacious & customer-fanatic with great leadership skills that have rewarded me with a wealth of experience. I am well-organized, creative, and a proven business professional. I’m an expert who has worked with and across several sales and customer support teams with external clients in my previous roles. My accredited track record of delivering unique and effective service has been embedded in my impressive history of excelling in my role from B2C customer support rep to B2B Customer support rep, Retention Specialist and Senior Quality Evaluator. ALL of which equipped me with the multi-dynamics I've achieved to become an Exceptional Asset to any business. I've always worked above and beyond my client's expectations in all areas. Acquiring over 6 years of professional experience as a Customer Support Rep within the telecommunications industry. Based on my extensive experience with certified companies, and most importantly the genuine passion that I've gained in the process I will be a great fit. In these roles, I've been tasked to send and respond to an influx of emails, handle high volume of calls both inbound and outbound, data entry, set/schedule appointments, eCommerce, cold & warm calling, B2B/B2C sales, Retention, coaching, call listening and training. With my background and eagerness to learn, you can then be certain that working with me will guarantee your business success. Overall, I'm excited & pleased to continue my path to success in the Business Industry. With NO doubt, I truly believe I am THE right person for your business.
Experience
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Concentrix B2B Sales Services
Mar 2023 – Present
Kingston Jamaica
Quality Evaluator
Evaluate a high volume of calls monthly, attend 100% calibration meetings, conduct coaching sessions on outliers, attend meetings, training sessions,
Education
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Jonathan Grant High Scool
Sep 2009 – Jul 2015
High School Diploma