Amanda Williamson, IT Specialist

About

I am a certified IT support specialist, developer, and analyst with more than 10 years of experience in the IT field. I currently work independently and provide my clients with a variety of services, including web development, cloud integration, remote support, and user training. My wide skill set allows me to diversify my daily projects, and I thrive on new and challenging endeavors. I am a creative problem solver, an excellent communicator, and a compassionate customer service provider. While I am content in my role as a freelancer, I enjoy collaborating with like-minded tech professionals and welcome the opportunity to join an organization with goals that align with my own.

Experience

Freelance

Mar 2023 – Present

Remote

IT Specialist

•Monitor systems in operation and input commands to troubleshoot areas. •Patch software and install new versions to eliminate security problems and protect data. •Research, diagnose and troubleshoot hardware, software, and network issues over the phone and in-person. •Remove malware, ransomware, and other threats from laptops and desktop systems. •Install, configure, and maintain computer systems, applications, and network connections.

Freelance

Jan 2020 – Present

Remote

Web Developer

•Plan website development, converting mockups into usable web presence with HTML, JavaScript, AJAX, and JSON. •Code websites using HTML, CSS, JavaScript, and jQuery languages. •Provide front-end website development using WordPress, HubSpot, and other editing software according to SEO best practices and insights from KPIs. •Discuss branding and site requirements with clients to produce actionable development plans. •Complete full redesigns to improve navigation, enhance visuals, and strengthen search engine rankings.

Ogden

Oct 2015 – Dec 2019

Pittsburgh, PA

Web Content Specialist

•Delivered high-quality content with exceptional writing and editing skills under deadline pressure in accordance with SEO best practices and industry-specific style guides. •Extensive industry and keyword research, increasing organic search traffic by at least 10% and CTR by 25% - 30% on average. •Optimized brand messaging for promotional advertisements, blogs, websites, and online publications to reach and capture target audience interest and drive engagement.

Education

Penn State University

Jan 2013 – May 2015

B.A., Communications

Amanda Williamson

IT Specialist

Skills

Languages