Strong sides
Bilingual
Customer service experience
Like to interact with customers
Problem solving
Knowledge about computer
Able to work under pressure
Can work for long time
Experience
MCD Partners
Oct 2021 – May 2023
Canada
Shift manager
∙ Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
∙ Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
∙ identified team weak points and implemented corrective actions to resolve concerns.
∙ Tracked food production levels, meal counts, and supply cost Developed and implemented customer service standards and best practices to enforce compliance and meet criteria requirements.
∙ Addressed and resolved customer service issues to establish trust and increase satisfaction.
∙ Formulated and implemented marketing strategies to increase sales and customer loyalty.
∙ Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
