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Amr Abobakr
Workforce Analyst
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Overview
Intro
location_on
Cairo, Egypt
Workforce Analyst at
5CA
school
Studied Business administration at
Work Egypt
folder
Information Technology & Services
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Joined October 1, 2024
Skills
Microsoft Excel
Microsoft Excel PowerPivot
Microsoft Office 365
Microsoft Power BI
Verint
Aspect
IEX
Microsoft Word
Real Time Stream Processing
Time Management
Always On Time
Always Willing to Learn
Business Analysis
Analyst
Workforce Management
Workforce Analytics
Workforce Communications
Workforce
RTM
Real Time Monitoring
Real Time
Crew Scheduling
Report Writing
Ad Hoc Reporting
Languages
Arabic
-
Native or Bilingual
English
-
Native or Bilingual
About
I'm a workforce analyst with over 8 years of experience in call center field handling different roles between customer service,sales & workforce with offshore clients like Vodafone UK, Netone International,in addition to 5 years of WFH experience .
Experience
5CA
Jan 2024 – Present
Remote WFH
Workforce Analyst
Education
Work Egypt
Sep 2014 – May 2019
Bachelor
,
Business administration