Ana Rua, Customer Service Representative

About

Dynamic Bilingual Customer Service Representative with experience handling incoming calls, resolving customer issues. Native Portuguese speaker and fluent in English. Dedicated to providing excellent service. Comfortable working in fast-paced environment Active listening and analytical problem-solving skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses

Experience

Katoen Natie

Oct 2021 – Present

Kallo, Belgium

Inbound/Stock Team

Managed timely and effective replacement of damaged or missing products. Prepared and checked outbound shipments for accuracy. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns and documented quantities.

Armatis Lc

Jul 2013 – Sep 2021

Lisbon, Portugal

Team Leader CallCenter

Worked well in a team setting, providing support and guidance. Proven ability to learn quickly and adapt to new situations. Managed time efficiently in order to complete all tasks within deadlines .Demonstrated leadership skills in managing projects from concept to completion. Participated in team projects, demonstrating an ability to work collaboratively and effectively. Offered advice and assistance to customers, paying attention to special needs or wants. Increased efficiency and team productivity by promoting operational best practices. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Followed up with customers about resolved issues to maintain high standards of customer service. Met customer call guidelines for service levels

Education

São João Da Talha Secondary School Lisbon, Portugal

High School Diploma, International Relations

Ana Rua

Customer Service Representative

Skills

Languages