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Ana Rua

Customer Service Representative

Antwerpen, Belgium
Inbound/Stock Team at Katoen Natie
Studied International Relations at São João Da Talha Secondary School Lisbon, Portugal
Joined April 5, 2023



Native or Bilingual
Dynamic Bilingual Customer Service Representative with experience handling incoming calls, resolving customer issues. Native Portuguese speaker and fluent in English. Dedicated to providing excellent service. Comfortable working in fast-paced environment Active listening and analytical problem-solving skills. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses
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Katoen Natie
Oct 2021 – Present
Kallo, Belgium
Inbound/Stock Team
Managed timely and effective replacement of damaged or missing products. Prepared and checked outbound shipments for accuracy. Placed products in correct storage locations to keep stock areas organized and inventory counts accurate. Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns and documented quantities.
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Armatis Lc
Jul 2013 – Sep 2021
Lisbon, Portugal
Team Leader CallCenter
Worked well in a team setting, providing support and guidance. Proven ability to learn quickly and adapt to new situations. Managed time efficiently in order to complete all tasks within deadlines .Demonstrated leadership skills in managing projects from concept to completion. Participated in team projects, demonstrating an ability to work collaboratively and effectively. Offered advice and assistance to customers, paying attention to special needs or wants. Increased efficiency and team productivity by promoting operational best practices. Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences. Followed up with customers about resolved issues to maintain high standards of customer service. Met customer call guidelines for service levels
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São João Da Talha Secondary School Lisbon, Portugal
High School Diploma, International Relations