Andre Napper

A. Pomerantz & Co.

May 2015 – Jan 2025

Philadelphia, PA

System Administrator

• Monitored the ticketing system to address and resolve user-reported issues promptly • Performed in-office tasks such as replacing hardware components (e.g., hard drives, RAM, monitors), configuring and repairing printers, and assisting with other hardware-related issues • Managed user account tasks in Active Directory, including adding/removing users, assigning group policies with supervisor approval, and resetting passwords • Created and managed emails within the O365 admin portal, including shared, distribution, and archived accounts • Conducted image backups on machines using Acronis software • Ran antivirus and malware scans using tools like ESET Scanner and Malwarebytes to ensure system security • Collaborated with a Managed Service Provider (MSP) to support technical operations • After the pandemic, worked remotely to perform daily tasks and met users at one of two office locations as needed to resolve hardware-related issues

Skills