Andrés Castiglioni, Account manager

About

I am an account manager for the travel industry with 7 years of experience managing big OTA accounts such as Expedia.com, Despegar.com, Kayak.com, etc.

Experience

Urucall

Mar 2022 – Present

Montevideo - remote

Subject Matter Expert for Montevideo team

-Give assistance to customers via chat, email, phone call and Zoom. -Give recurrent training to peers in the MVD Customer Success team. -Assess and optimize customers listings for the Short term Vacation Rental industry (Outsource for Futurestay.com).

Sabre Travel Network

Jun 2008 – Feb 2015

Montevideo

Senior Account manager

*Performs analytical troubleshooting tasks for top online agencies mainly in availability and shopping area. *Trained new hired employees (in Uruguay and Poland) in advanced and basic troubleshooting techniques and methods, to ensure effective analysis and escalation procedures establishing faster responses for incident escalation process. *Internal escalation contact for Availability product. *Internal trainer for Availability/Shopping products. *Account lead for major online customer Expedia.com for over 18 months, also acted as account lead for Priceline.com, Despegar.com, Travelong, StudentUniverse.com, Zuji.com and Travelocity Partners as Capitalone.com and Kayak.com

Education

UDELAR

Feb 2003 – Dec 2006

Media Communication graduate, Communications

Andrés Castiglioni

Account manager

Skills

Languages