Anecia Ricketts

Senior Customer Support

Intro

Kingston, Jamaica

Patient Experience Representative at Mindful Care

Studied Criminal Law, Psychology, Statistics, Literature, History, Forensics, etc at Moneague College

Studied Electronic Document Preparedness Management 2 Principles of Business 2 Integrated Science 3 Physical Education 3 English Language 3 Social Studies 3 at Ferncourt High School

Consumer Services

Joined September 12, 2023

Skills

Languages

English

Fluent

About

Hi. I am Anecia. I am Team Leader, Computer literate, Effective Cross Functional Communicator, Friendly Personality/ People Person, Skilled Collaborator, Rapid and Adaptive and Solutions Oriented Professional. I was born in the garden parish of St. Ann, Jamaica. I love to laugh and enjoy being in an environment that allows me to grow. My work interest is primarily in customer service where I am versatile in various areas which include marketing, sales, loans, receptionist and a few others. My strong sides include being dependable, flexible and adaptable.

Experience

Mindful Care

Jan 2023 – Present

Remote

Patient Experience Representative

• Appointment Setting • Email Patients • Chat • Phone • Insurance Verifications • Assisting Patients in crisis • Assist with training new recruits

Kreate Solutions

Feb 2020 – Nov 2022

Island wide

Brand Marketer

• Promotion of Products • Stock Taking • Assisting Customers • Completing reports •Training new recruits

Galaxy and Stars Employment Agency

Aug 2018 – Jul 2021

St. Ann’s Bay

General Manager

• Conducts Interviews • Aided persons seeking job.

Commercial Credit Investments Limited

Oct 2015 – Feb 2018

Ocho Rios

Front Desk Agent/Loan Assistant

• Filing • Answering calls/Switchboards • Assisting customers • Site Visits • Marketing • Legal Cases • Write offs • Bailiff Bills • Bailiff Contracts • Preparing loan documents • Creating loan documents on system • Disburse loans

St. Ann Police General Office Headquarters

May 2015 – Jul 2015

St. Ann

Office Assistant

• Filing Documents • Assisting Customers • Answering Phones • Typing • Updating Files and Books

Digicel

Sep 2012 – Aug 2013

St. Ann’s Bay and Ocho Rios

Sales Representative

• Answering phones • Assist Customers • Do Check off of sales and items in store • Sales • Typing

Michaels Satellite & Computer Services

Jun 2011 – Sep 2011

Claremont, St. Ann

Computer Assistant

• Put on time for customers to use computers • Assist Customers • Do research and type for customers • Sales

Education

Moneague College

Sep 2013 – Aug 2015

Criminal Justice , Criminal Law, Psychology, Statistics, Literature, History, Forensics, etc

Ferncourt High School

Sep 2006 – Jul 2011

School leaving Certificate & Caribbean Examinations Council Certificate (C.X.C) - General Proficiency, Electronic Document Preparedness Management 2 Principles of Business 2 Integrated Science 3 Physical Education 3 English Language 3 Social Studies 3