I am a highly skilled customer support specialist with over 5 years of experience in the industry, specializing in calls, email and live chat interactions. Throughout my career, I have developed proficiency in various customer support tools and platforms, including Zendesk, Freshdesk, Jira, Intercom, Slack, Google Meet, Excel, Zoom, and multiple CRM systems.
Having worked remotely with clients from the USA and UK, I understand the importance of delivering exceptional customer service across different time zones and cultural contexts. My dedication to achieving high customer satisfaction ratings (CSAT) has driven me to consistently provide effective solutions to users across diverse platforms.
Experience
GovAssist LLC
May 2021 – May 2023
Puerto Rico, San Juan
Customer Service Representative(Remote)
Processing Visas for clients traveling to the USA
Following up on them via chat, email and phone calls
