Anthony Afiadigwe, Customer service representative

About

Dedicated Virtual Assistant with 3 years of diverse experience. Skilled communicator, collaborating effectively within teams. Proven ability to meet KPIs independently, resolve issues promptly, and enhance customer experiences. Expertise in project management, customer service, data analysis, and more. Strong interpersonal skills, effective problem solver, and adaptable team player.

Experience

Olive Brook Juniors International School

Dec 2022 – Jul 2023

Abuja, Nigeria.

Social media manager

- Acted as first point of contact for parents & guardians seeking to enroll their kids in the school. - Generated a total of 344 leads for the school during my 8-month stay. - Implemented strategies resulting to over 75% more engagement on the school’s social media in my first 3 months. - Ensured the school’s visibility on Google and other platforms using SEO practices. - Improved the school’s response speed across messaging platforms and professional email.

binance

May 2020 – Aug 2021

Remote

Customer Service Representative

- Efficiently handled an average of 50 tickets daily in 8-hour shifts. - Followed the company’s security protocols to safeguard customers’ data. - Maintained a First-contact-resolution rate of about 88%, contributing to the team’s KPIs. - Achieved a customer satisfaction rate of over 90%, according to company audits. - Escalated highly technical issues and complaints to the appropriate department. - Responded to support inquiries with an average response time of 1 – 3 minutes.

Onclinic UA

Jun 2019 – Aug 2019

Kharkiv, Ukraine.

Doctor's Assistant & Medical Scribe

- Recorded patient information, history, and visit diagnoses using the hospital’s electronic health records. - Assisted the hospital’s translating unit in recording data and requests for about 15 English-speaking patients per day. - Maintained an average of 98% data accuracy during the 3-month stay. - Collaborated with the staff in the Urology department to record and report discrepancies in a professional manner.

Livingston Research

Feb 2018 – Sep 2018

Remote

Freelance Reseach Writer

- Created, edited, and proofread 13 research documents, adhering to APA referencing style. - Maintained a plagiarism score of under 7%. - Successfully met tight deadlines while producing high quality materials.

Education

V.N.Karazin University Kharkiv, Ukraine.

Nov 2016 – Jul 2022

MD, Medicine & Surgery

Anthony Afiadigwe

Customer service representative

Skills

Languages