I am a customer service expert with over 7 years experience.
Experience
Enova Financial
Apr 2022 – Feb 2024
Remote
Customer service and Live Chat Agent
• Answer incoming chats from potential or returning customers to help in
setting up an account and applying for financial products.
• Answer incoming calls from existing and potential customers to help with
general customer service issues.
• Answer chats from returning customers or new potential customers
• Answer questions about financial products and services
• Assist with setting up accounts
• Assist with creating applications and signing contracts
• Answer calls from existing customers who have questions or problems
with accounts
• Answer calls from potential customers who have questions or issues with
setting up an account or doing an application.
• Process customer requests / payments
• Answered general account questions
