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april esperanzate

Customer Service Representative

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Intro
Sampaloc, Philippines
Dispute Specialist at JP Morgan & Chase Co.
Joined March 22, 2021

Skills

About
I'm a self-motivated individual, a person that has a strong commitment positive working attitude towards the job. I'm confident in my ability to make anything I put my mind to succeed. I work quickly and efficiently because I work wholeheartedly.
Experience
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JP Morgan & Chase Co.
May 2019 – Present
Taguig City
Dispute Specialist
Responsible for resolving billing disputes of our client. Credit card billing errors Provides 100% Customer Resolution
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Sitel Philippines Inc.
Jan 2013 – Apr 2019
Mandaluyong City
Loyalty Retention Specialist
Ability to tailor-fit products to our client's needs Responsible for retaining customer's attempting to switch provider Responsible for keeping loyal customers Ability to keep our clients happy campers.