I've been in the BPO industry for over a decade, handling various account such as sales, technical support and customer service in different line of business such as telco and mostly in healthcare. Throughout my career, I have gained valuable experience in handling customer concerns across multiple communication channels, including chat, email, and voice support. I also gained experience using various customer service and e-commerce tools to manage inquiries and provide support. In my previous roles, I worked with CRM platforms like Cisco, Oracle, and Salesforce to track customer interactions and ensure smooth communication.
Experience
Tata Consultancy Services Limited
Oct 2019 – Aug 2022
Taguig City
Back Office Customer Service Support
Handling healthcare account to process an online orders and making sure it submitted on time. Proper communication with the sales team, customer, warehouse and logistic.
