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Aquillia Lawrence

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Intro
Jamaica
Customer Service Representative at Ibex Global
Studied CSEC Certification at Donald Quarrie High School
Joined March 13, 2022

Skills

Experience
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Ibex Global
Jun 2021 – Present
Kingston, Jamaica
Customer Service Representative
Assist shippers and recipients track their packages, while interacting with our hubs and stations to make required changes to specific packages when necessary.
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Itel BPO
Nov 2018 – Jul 2020
Kingston Jamaica
Customer Service Representative
Actively listened to customers to provide quality service. I placed orders for customers, made booking, assisted them with trouble shooting.
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Startek
Jun 2018 – Nov 2018
Kingston, Jamaica
Customer Engagement Specialist
I assisted members with orders, troubleshooting and other queries.
Education
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Donald Quarrie High School
Dec 2009 – Jun 2015
Sciences, CSEC Certification
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