Aries Rivera

Information Technology Support Technician | Data Analysis, Product Management

Message

Intro

Lawrence, United States

Information Technology Support Technician at Platinum Protection Systems, LLC

Studied Information Technology at Greater Lawrence Technical High School

Information Technology & Services

Joined November 7, 2023

Skills

About

I am an IT Support Technician at Platinum Protection Systems, LLC and Titan Security Supply, two leading companies in the security industry. I provide technical support and assistance to clients and customers, troubleshooting and resolving issues with hardware, software, and network systems. In addition to my technical skills, I also perform data analysis and data entry tasks, using various tools and methods to collect, organize, and interpret data. I collaborate with the product development team, providing feedback and suggestions for improving the user experience and functionality of the security products. I have nine months of work experience in this role, and I have gained valuable product management skills along the way. I graduated from Greater Lawrence Technical High School in June 2023 with a field of study in Information Technology. I have four years of experience in IT, learning new technologies and applying them to real-world problems. I am passionate about IT and aspire to become a successful IT professional in the future. I am also motivated to develop my leadership and communication skills, as I believe they are essential for any IT role.

Experience

Platinum Protection Systems, LLC

Jan 2023 – Present

Methuen, MA

Information Technology Support Technician

Education

Greater Lawrence Technical High School

Jan 2019 – Jun 2023

Information Technology