Arpit Jeslani

About

I am passionately curious professional with 9+ years of experience and I enjoy driving and eating.

Experience

Wunderman Thompson

Jan 2020 – Present

Gurgaon

Service Delivery Planner

• Ensuring clients satisfaction through managing projects, fixing any reliability issues, tracking service metrics and helping lead the professionals responsible for getting services delivered to clients. • Developing and implementing strategy for the program team, including developing a robust risk mitigation plan • Coordinating and running events and workshops • Identifying opportunities for continual improvement • Liaising with the marketing and communications team to increase awareness of programs • Understanding how different projects interlink and overlap • Working on Marketo, Certain, MASH. • Currently Supporting: Microsoft Enterprise Division.

Cvent

Jul 2017 – Jan 2020

Gurgaon

Service Delivery Analyst

• Coordinate cross functionally customers’ requirements and have them implemented in the system. • Working with Account Managers and Client Success consultants to ensure customer retention and renewal • Responsible for on-time delivery of the project, creating project plans and constantly updating the plans • Drafting and implementing Scope of Works (SOW) explaining the effort estimation and features required to complete the request • Responsible for Web Based Training sessions for customers. Educating customers about integration and create up-sell opportunities • End to end project management related to CVENT Event registration websites, workflow, reports and post event support. • Supported Clients: Workday, Thomson Reuters, PWC, Aruba, etc.

American Express

May 2014 – May 2016

Gurgaon

Customer Service Specialist

• Review new applications for corporate clients. • Managing pending applications for corporate accounts. • Approve/Reject applications based on documents and guidelines. • Assist existing corporate clients with major account changes. • Retaining corporate clients not satisfied with the product/service.

Convergys

Mar 2011 – May 2014

Gurgaon

Escalation Engineer

• Troubleshooting on all the OS (Windows) Microsoft office 2007 and above. • Assist with new installation. • Help configure devices supported by Microsoft. • Support Escalation and review and update Microsoft Database (KB Articles) for easier access. • Tier 2 support – handling customers before refunds.

Education

Shobhit Institute of Engineering and Technology

May 2011 – May 2014

Bacholar of Science, Computer Science

Skills