I am a customer service officer with more than 5 years of experience. I am interested in helping clients in getting as much information as possible about an organisation by providing support through answering their questions.
My strong sides is communication, scheduling, multitasking, persuasiveness and non verbal communication skills
Experience
Hand in hand Eastern Africa
Jan 2021 – Present
Nairobi
Customer service officer
• Responding to Inquiries: Addressed customer questions and concerns via phone, email, chat or in person
• Assisted in organizing and planning company events
• Resolving Complaints: Handled customer complaints effectively and finding solutions to resolve the issues
• Providing Information: Offered detailed information about the organizations policies and procedures
• Order Processing: Assisted in placing orders, tracking shipments and managing returns or exchanges
• Customer Support: Offered technical support or guidance related to the organization
• Record Keeping: Maintained accurate records for customers’ interactions, feedback and transaction
• Feedback Collection: Gathered feedback and suggestions from both the members and staff
• Reporting: Prepared and presented reports on customer service activities, trends and areas of improvement.
Jatel communication
May 2019 – Jul 2020
Nairobi
Administrative Assistant
• Account Management: Managed clients and customers account by addressing inquiries, resolving issues, and ensuring customers’ needs are met
• Customer Support: Provided timely and efficient support to customers through various channels like phone calls, email and in person meetings
• Problem Resolution: Identified and trouble-shooting customer’s issues promptly and effectively
• Information Dissemination: Kept clients informed about the new products, services
• Relationship Building: Established and maintained strong relationships with clients to foster loyalty and retention
• Documentation: maintained accurate records of clients’ interactions, transaction and communications.
• Reporting: Prepared and presented reports on clients and feedback to management to aid in decision-making