Asiphe Nkathula

Goal-Oriented Customer Service Representative

Message

Intro

Johannesburg, South Africa

Studied Matric at Diversity High School

Insurance

Joined October 23, 2022

Skills

Languages

Zulu

Native or Bilingual

About

I am a customer service consultant with 7 years experience. My hobbies are cooking, reading and meditating.

Experience

Prime Meridian Direct

Nov 2015 – Dec 2021

Bryanston

Customer service and Claim Service consultant

Responsible for inbound and outbound calls, assisting clients with policy amendments and clarity, registering accident claims, communicating claim outcomes, providing claim updates and reception duties.

Prime Meridian Direct

Oct 2014 – Oct 2015

Bryanston

Quality Assurance consultant

Listening to telephonic conversation between the client and consultant to make sure that telephone etiquette was followed, full information was provided and no misrepresentation took place.

JJ Harmse and Associates

Apr 2014 – Sep 2014

Roodepoort

Debt collector

Calling clients on behalf of furniture stores to arrange payment plans for any outstanding payments

Education

Diversity High School

Jan 2006 – Dec 2010

National Senior Certificate , Matric