Augusto Barbosa Arraes, Backend Software Developer

About

I'm a software developer with experience in Ruby on Rails, Postgresql, Python, HTML and CSS. I look to write simple and highly maintainable code with a focus on achieving results.

Experience

Shopify

Feb 2021 – Present

Ottawa, Canada

Plus support advisor

Triage, investigation, and resolution of complex issues in large merchant stores while following Shopify’s SLA via live channels. Collaborated closely with internal teams on troubleshooting technical issues, store management pain points and guiding merchants on best steps to manage their ecommerce. Workflow involved, troubleshooting store themes with multiple programming languages, analyzing browser developer tools, querying historical information via Splunk and a comprehensive knowledge of Shopify platform, such as shipping, currencies, products, and themes. Communicated in a humane and empathetic voice to merchants in order to gather high-quality information and troubleshoot efficiently while providing great customer experience

Shopify

Nov 2022 – Mar 2023

Ottawa, Canada

Software Engineering intern

Worked with the team who created the new compensation platform in September 2022 for Shopify employees. The mandate includes activities such as bug fixing and implementation of new features while keeping CI/CD pipeline. The main product is a Ruby on Rails based application which uses React on the Front End and employs user verification, tests, effective separation of concerns and best practices for ease of maintenance.

Scotiabank

Feb 2019 – Feb 2021

Toronto, Canada

Trust Associate

As a Trust Associate in a Scotia Wealth Management Office, I provide proactive administrative and client service support to a Trust Officer and their account portfolio of varying size and complexity with the day to management, oversight and account administration for client, beneficiary and Co-Trustee relationships. Some of the tasks include ensuring all accounts are compliant with regulatory requirements. In case corrections are needed, I am responsible for determining what is outstanding according to the type of account (i.e. Power of Attorney, Trust, Escrow, Cemetery, Estate account) and document it properly. The challenges associated with the Trust Associate role are related to the particularities associated with each product offered, since there are varying degrees of complexity and time frames for administration.

Education

Centennial College

Jan 2018 – Aug 2018

Post graduate certificate, Financial Planning

Universidade do Estado de Santa Catarina

Jan 2011 – Dec 2016

Bachelor's Degree, Economics

Augusto Barbosa Arraes

Backend Software Developer

Skills

Languages