Axel Ochoa

Tata Consultancy Services

Aug 2019 – Nov 2021

Mexico City

Customer Service Representative for Novartis Quebec

• Processing of invoices in the Pharma department • Identify and resolve issues with account reconciliations. • Monthly reports in English/Spanish/French when required • Reply of Inquiries regarding products, services or expenses for clients and physicians • Inquiries from clients and Novartis employees, everything regarding payments to reception of invoices, payment status, frozen payments and information updates on behalf of clients. • Replying inquiries in an average time of 24 hours for a proper solution of the request. • Proper solutions to an escalated issue when a ticket is raised in the support site. • Provide accurate information when it comes to already made payments or soon to be made ones. • Moved to the support site as it was recently opened for Canada.

Choicenet

Aug 2018 – Aug 2019

Mexico City

Customer Service Representative for insurance network

• Requests concerning medical aid for customers based all around the world • Consultancies provided regarding insurance and coverage for customers. • Daily/ weekly/ Monthly reports for services provided in the desired languages. • Aid provided in real time when emergency services are required in real time in order to avoid major accidents.

VFS Global for USA France Embassy

Jun 2017 – Aug 2018

Mexico City

Customer Service Representative

• Consultancy for services provided by the embassy • Requests for all kinds of visas provided by the French government • Service provided in real time via phone call, email and chat in both english and french • Guidance and knowledge to customers to the appropriate service based on their inquiries.

Kichink

May 2016 – Jun 2017

Mexico City

Customer Service Representative

• Aid provided in real time via Chat, Email andTicket • Translations for sellers and buyers regarding products or services launched on platform. • Follow up on all orders from US in order to avoid any possible issue. • Inbound calls from US regarding orders or questions about the site.

AXA insurance Company

Jan 2015 – May 2016

Mexico City

Customer Representative for traveler insurance network

• Inbound calls from all over the world regarding travel insurance • Information provided about eligibility upon customer. • Appointments scheduled for customers according to their requests. • Handling and solution of accidents in real time when required

Skills

Languages