I have a background in technical support, working primarily with a B2B SaaS company where I supported users with hardware, software, and network troubleshooting. I also hold a Computer Systems Technician diploma and a CCNA certification, which have strengthened my technical knowledge, especially in areas like LAN management, Windows Server environments, and basic cybersecurity practices.
I'm very interested in roles that allow me to stay hands-on with technology, solve problems, and continue building my skills in IT infrastructure and support. I’m especially drawn to positions where I can work both independently and as part of a team to keep systems running smoothly and users supported.
My strong sides are my analytical thinking, my ability to stay calm under pressure, and my clear communication skills — I’m good at breaking down technical problems and explaining solutions in a way that users can easily understand. I’m also very detail-oriented, organized, and committed to continuous learning to keep improving my technical abilities.
