I am a Customer Service Professional with over 5 years of experience.
Experience
KC Gaming
Oct 2020 – Dec 2022
Nigeria
Customer Support Agent
Maintained a customer satisfaction rate of 95% for 2021.
Solved 20 - 25 tickets on a daily basis.
Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the betting platform.
MTN Nigeria
Apr 2017 – Aug 2019
Nigeria
Customer Service Representative
Led a team of 30 Customer Service representatives for 6 months Processed orders and transactions.
Resolved issues and troubleshooted technical problems.
Delivered information about the company’s offerings.
Provided proactive customer outreach. Handled customer complaints efficiently.
Collected and analyzed customer feedbacks.