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Badejo Adewale

Customer Service Representative

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Intro
Lagos, Nigeria
Studied Computer Science at Moshood Abiola Polytechnic, Abeokuta
Consumer Services
Joined July 26, 2023

Skills

Languages

English
-
Fluent
About
I am a Customer Service Professional with over 5 years of experience.
Experience
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KC Gaming
Oct 2020 – Dec 2022
Nigeria
Customer Support Agent
Maintained a customer satisfaction rate of 95% for 2021. Solved 20 - 25 tickets on a daily basis. Carried out retention calls with unsatisfied customers, convincing 20% of them to keep using the betting platform.
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MTN Nigeria
Apr 2017 – Aug 2019
Nigeria
Customer Service Representative
Led a team of 30 Customer Service representatives for 6 months Processed orders and transactions. Resolved issues and troubleshooted technical problems. Delivered information about the company’s offerings. Provided proactive customer outreach. Handled customer complaints efficiently. Collected and analyzed customer feedbacks.
Education
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Moshood Abiola Polytechnic, Abeokuta
Sep 2013 – Jan 2019
HND, Computer Science
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