Barbara Massari, Customer support manager/marketing assistant

About

Graduated in Oriental Languages and Literatures at Ca’ Foscari University of Venice (Italy), versatile, creative personality and critical thinking. Enjoy browsing in Internet, strong communications and organizational skills developed in 20 years of international business and entrepreneurial activities, in the last 10 years have focused my activities on the marketing, wholesale and retail sales of jewelry and fashion accessories, personally taking care of all the aspects of the business, from product sourcing to sales channels targeting, creation of marketing contents, participation in Fashion industry international trade shows, and direct relations with manufacturers and clients. I have a strong experience with the Italian and Chinese markets and in the last 3 years have worked as customer support manager and marketing assistant in medical cannabis industry, growing and managing online Italian and Chinese community .My strong point is the ability to establish solid human and trusting relationships with suppliers and customers.

Experience

JuicyGrow GmbH

Jan 2019 – Jul 2022

Germany (remote)

Customer support manager ,marketing assistant, translator

Working with the company’s marketing department to learn and implement the company’s marketing strategy at events gaining experience in community management across multiple social channels; collaborate in producing marketing and promotional materials; sharing ideas with supervisors about new ways to promote the platform; growing and managing online Italian and Chinese community ; reviewing the language (Italian) used in texts advertisements, newsletters and websites/landing pages, grammar, tone and cultural aspects; responsible of expos organization (Italy), attending expos ; providing technical support via email, telegram and tickets (Italian, English, Spanish and French communities) ;leading and motivating the Italian Support team; synthesizing customer issues and feedback for internal teams; Translator from English and Spanish to Italian (catalogs, advertising material, newsletters ,website documents etc.)

Steklo Fantasije d.o.o.

Apr 2013 – Dec 2019

Koper, Slovenia

self-employed - Product sourcing & manufacturing services, wholesale

Search for manufacturers in Italy, China and India ; creation of customized items based on customer needs ; ordering, purchasing, importing and/or exporting of the sourced products; wholesale of fashion jewelry item in Italy (shops) and abroad (small distributors); search, grow and maintain relationships with customers (online market research, visit at clients’ shops, emails, marketing initiatives);content creator for advertising material, catalogues, website.

Freelancer

Sep 2008 – Oct 2012

Hong Kong, Taipei (ROC), Italy

Freelancer, Product sourcing & TV sales

Product sourcing & TV sales - Organizing and exhibiting in main international jewelry expos (Italy, Hong Kong, China, UAE);creation of customized Murano glass jewels and Television sales (Jewelry Television”, Knoxville, TN, USA; “Bid Up Tv”, London, UK; “Jupiter Channel”, Tokyo, Japan); selling on TV made in Italy jewels,interacting with customers to answer their questions Store Manager - Retail sales-top quality kitchen appliances; hiring and training new staff. (Built-in srl, Trieste, Italy) Translator (freelancer- non-fiction, from English to Italian, Mondadori publishing company) Teacher (freelancer -Courses in Italian L2 to foreigners- Scuola Media “Savio” Trieste, Italy; MTC, National Taiwan University, Taipei, ROC)

Education

"Ca' Foscari" Unersity of Venice (Italy)

Foreign Languages and Literatures , Oriental studies

Barbara Massari

Customer support manager/marketing assistant

Skills

Languages