i take pride inbeing patient, empathetic, solution -oriented that helps me handle even the most challenging situations with professionalism and care. my interest in roles where i can make direct impact on customer satisfaction and build a strong relationship through excellent service.
Experience
unity air
Aug 2023 – Sep 2024
ghana, accra
SUPERVISOR,CALL CENTER
Handle administrative duties related to call center management,
including agent registration, scheduling and communication to ensure a
seamless working experience
Handle administrative duties related to call center management,
including agent registration, scheduling and communication to ensure a
seamless working experience
Scheduling and planning meetings and events
Developed customer service policies and procedures to meet and
exceed industry service standard
