I am Bethsany Thomas, a young ambitious mother of two from Jamaica who is a professional customer service representative with over 1-year experience in the contact center industry. My main areas of expertise include customer service, live chat, and email. I am a fast learner who is tech-savvy, flexible, self-motivated, and a good communicator.
Experience
IBex Global
May 2021 – Nov 2022
Kingston Jamaica
Customer Service Representative
In this role I handled over 100 inbound calls per day to assist customers and answer questions. Upskilled after six months to Premier Customer Service Representative where I Handled over 60 inbound calls per day while replying to emails, actively monitoring client shipments and generating daily reports.
