An operations management executive with a penchant for details.
Experience
Interswitch
Oct 2018 – Mar 2020
Lagos Nigeria
Operations executive
Provide 1st and 2nd level support to merchants, organizations, banks, and documents feedback and interactions on the CRM portal.
Review issues, communicate delivery timelines to the merchant while following up with various teams to ensure timely implementation.
Providing consultative support to the customer operations team when customer issues are escalated.
Handling customer inquiries via email, chat, and other written communication.
