Boluwatife Ukanah, Customer Service,Technical Support Engineer

Experience

TekExperts

Jan 2023 – Present

Lagos Nigeria

Technical Support Engineer

1. Providing answer customer questions about cloud-based services, troubleshoot problems, and help customers resolve issues. 2. Work technically challenging areas of compute virtual machine, working on microsoft azure to provide IAAS(infrastructure as a service) support to customers. 3. Exposed to working with various issue severities and in appropriately engaging specialised team without impacting the customers experience. 4. Working with other teams, such as networkings, automation and product development, to ensure that cloud-based services meet customer .

Rock Logistics LTD

Sep 2020 – Apr 2021

Lagos,Nigeria

Customer Service Representative

1. Answering customer questions via phone, email, chat, or in person. 2. Troubleshooting customer problems and escalating customer issues to other departments as needed. 3. Processing returns and refunds. 5.Generating reports on customer feedback. Maintaining customer records. 6.Developing and implementing customer service policies and procedure.

Education

University of Lagos

Sep 2015 – Feb 2019

Bachelor’s in science, Social Work

Boluwatife Ukanah

Customer Service,Technical Support Engineer

Skills

Languages