Hi! I’m Bonna Ofiana, a vibrant and highly motivated customer service professional with over 20 years of experience delivering exceptional support in fast-paced environments. I’ve developed a sincere passion for helping people. I believe this is something that aligns perfectly with the values of health, wellness, and community. I believe that a great studio experience doesn’t start just at the front desk or in the gym, it begins with a friendly conversation, whether that’s over chat or email.
Experience
Ingram Micro
Sep 2015 – Jan 2025
Manila, Philippines
Quality Assurance and Training Specialist
Spearheaded quality assurance efforts by resolving incidents and escalations, creating clear SOPs and training materials, and leading impactful training programs. Consistently identified process improvement opportunities to enhance operational efficiency and align with long-term business goals.
