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Briana Gross

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Intro
Huntingtown, United States
Sales/Customer Service Representative at On2Me All-Natural
Paraprofessional at PGCPS
Joined September 15, 2022

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About
I am a hardworking and dependable business professional who ensures that every interaction with a customer is a positive one. I have a strong work ethic which consists of being respectful at all times no matter the situation, being a reliable team player, being productive by putting in the time and effort to ensure that all given tasks are completed with attention to quality and detail, managing my time wisely by prioritizing my workload, and staying on top of deadlines. I strive to be a vital component of every team I join and learn new skills in order to grow and develop professionally. I've had the opportunity to gain customer service experience during my previous roles as an Administrative Assistant for PGCPS and Customer Service/Sales Representative for Centerplate and an All-Natural Products small business. Both roles required me to communicate with a number of people on a daily basis by phone or in-person. I was able to build a rapport with many customers by maintaining a positive attitude and doing all that was possible to ensure that any problems or concerns they had were resolved immediately. I believe that the key to effective customer service is listening in order to assess the most appropriate way to handle customer inquires or requests. In addition to my customer service skills, I possess exceptional computer skills which have allowed me to use programs such as Microsoft Office (Microsoft Word, Excel, PowerPoint, Publisher) and Google Suite (Sheets, Docs, Slides, Mail, Calendar, Forms) and Zoom to perform clerical and administrative tasks.
Experience
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On2Me All-Natural
Jun 2016 – Present
Sales/Customer Service Representative
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PGCPS
Mar 2013 – Present
Paraprofessional
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Administrative Assistant
Aug 2008 – May 2016
PGCPS
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Centerplate
Aug 2008 – Aug 2009
Sales/Customer Service Representative
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