Bruno Lucas

Senior Support/Coaching Speciality in SaaS businesses/Social Media Marketer

Message

Intro

Oshawa, Canada

Studied Human Services & Leadership at University of Toronto

Studied Dance Performance at Middlesex University

Telecommunications

bcreativetheagency.com

Joined June 12, 2023

Skills

Languages

French

Intermediate

Spanish

Native or Bilingual

Portuguese

Native or Bilingual

About

10+ Experience in B2C/B2B, specializing in support/coaching, growth, and building strong relationships with internal and external stakeholders. Proﬁcient in social media marketing, ad strategy, Analytics, and e-commerce. Advanced computer skills in Zendesk, CRM, Slack, Adobe Illustrator, Final Cut, and Canva. Fluent in Spanish and Portuguese.

Experience

Shopify Website Builder Company

Mar 2021 – Jul 2022

Toronto

Multilingual Client Support

Provided multilingual phone, chat, and email support to merchants. Ensured quick response and timely management of assigned tickets. Engaged with merchants to identify and resolve issues, providing coaching and business growth opportunities. Offered solutions and products to enhance businesses. Built genuine relationships with stakeholders. Participated in parallel projects promoting employee pride events and internal engagement.

Education

University of Toronto

Sep 2021 – Jan 2023

Certificate , Human Services & Leadership

Middlesex University

Sep 2008 – Jul 2011

BA, Dance Performance

General

Job Categories

Help & Support