Passionate, detail-oriented professional with a proven track record in managing complex projects, building relationships, and thriving in dynamic, fast-paced, environments. Experienced in driving operational improvements, designing efficient processes, and making data-driven decisions. Committed to delivering exceptional customer service and meeting business objectives.
Experience
TEKSystems
Aug 2023 – Present
Naperville, IL
Consultant
Energy Assistance Manager for Southern Company Gas/Nicor Energy Assistance department, leading the pilot phase of their Supplemental Arrearage Reduction Program, giving customers who receive state utility benefits with additional credits towards past due balances while providing excellent customer service and building relationships with customers.
Safe Fleet Solutions
Jun 2015 – Dec 2023
Remote
Operations Assistant
At this Fleet Technology Installation Company, worked directly with the Owner/CEO in all aspects of the business. From project conception, to on the ground training, hiring contractors, monitoring the project and billing and invoicing. Also maintained relationships with vendors and installation customers.
Experian
Feb 2017 – Sep 2022
Schaumburg, IL
Account Manager/DEI Program Manager
Worked with over 500 financial institution accounts with Data Products to help identify opportunities amongst their members and to grow revenue. Manage relationships with C Level Executives and Marketing contacts as a subject matter expert for Account Management and Business Development Services. As of May 2021, transitioned to the Diversity Equity and Inclusion team to lead and moderate the restructuring of Employee Resource Groups across the Global Company Landscape